PharmSeva Solution Pvt Ltd (Alias PharmSeva) takes the privacy of your information seriously. This privacy notice describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.


In this Privacy Notice, the following definitions are used:

a.    Cookies: A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.

b.   Data: Includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.

c.    User or you: The natural person who accesses our website or mobile application.


PharmSeva collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:

a.    Contact information: First and last name, email address, postal address, country, employer, phone number and other similar contact data.

b.    Financial information: Payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.

c.    Technical information: Website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.

d.    Transaction information: The date of the transaction, total amount, transaction history and preferences and related details.

e.    Health related information: Such information or records relating to Your medical/ health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, laboratory testing results and any other information inferred there from

f.     Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.

g.    Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.

h.    Your feedback: Your reviews and opinions about our products, programmes and services.

i.     Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.


We collect Data in the following ways:

a.    Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores).

b.    Automatic Information We Collect: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data that is Collected Automatically" for more information.

c.    E-mail Communications: To help us make emails more relevant and interesting, we often receive confirmation (if your device supports such capabilities) when you open email from us or click on a link in the email. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.

d.    Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators? privacy policies and is not covered by our Privacy Notice.

You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.


PharmSeva may collect your Data in several ways from your use of our stores, website or mobile application. For instance:

a.    When you register with us to receive our products and/or services.

b.    When you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application.

c.    When you complete surveys conducted by or for us.

d.    When you elect to receive any communications (including promotional offers) from us.

e.    From the information gathered by your visit to our stores, website or mobile application.


a.    We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

b.    Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. PharmSeva Solutions Pvt Ltd uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application.

c.    You will remain anonymous unless you visit the site by logging in with your username and password. However, we may automatically receive technical information about your computer/device, including IP address, computer operating system, time-zone, browser type, and browser plug-in details during your visit to the site, as required by the communication protocol settings on the Internet. We will only store/use your information to accomplish a relevant purpose for which information was collected or if required by the law.

d.   We will collect and retain your personally identifiable information only for the fulfilment of our services to you. The information submitted by you or collected by us will only be used for the purposes mentioned below:

i.     Order handling,

ii.   For verification and authorization to prevent fraud,

iii. Update you of any changes made,

iv. Improving the website?s functionality and your experience with us.


Any or all the above Data may be required by us from time to time to provide information relating to PharmSeva and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:

a.    Carry out our obligations arising from any contract entered into between you and us.

b.    Provide products and/or services and communicate with you about products and/or services offered by us.

c.    Provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application.

d.    Operate, evaluate and improve our business, website and mobile application.

e.    Generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics.

f.     Provide privileges and benefits to you, marketing and promotional campaigns based on your profile.

g.    Communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services.

h.    To enhance your shopping experience and bring you access to membership programs, rewards and offers in PharmSeva.

i.     Enforce the terms of use of our website and mobile application.

j.     Protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks.

k.    Serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.


Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.


We may share your Data with/ for:

a.    Partners: ?We may make available to your services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such a service, customer information related to those transactions may be shared with such Partners.

Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law.

b.    PharmSeva group: We may make available to your products, services and/or applications of PharmSeva Group Entities, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with PharmSeva Group. We may also share your Data with the PharmSeva Group as is relevant for the purposes set out in Clause 6 above, and to facilitate the operation of our business.


c.    Service Providers: We may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.


d.    Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another Group Entity), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.

These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.

e.    Our Legal obligations: We may release Data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply the Terms of Use of our website or mobile application and other agreements, protect PharmSeva against harm or financial loss, when we believe disclosure is necessary to protect individuals? vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing personal information of users for commercial purposes in violation of this Privacy Notice.


f.    Sharing upon merger or amalgamation or intra-group transfer: Any third party to which We transfer or sell Our assets, merge or consolidate with, will have the right to continue to use the information (including SPDI) provided to Us by You, in accordance with the Terms and this Privacy Policy. We may disclose information to Our partners, affiliates, subsidiaries, group entities, investors, stakeholders or potential associates in an anonymized and aggregate manner, so that they too may understand how Users use Our Site or App and enable Us to create a better overall experience for You.


a.    We maintain electronic, physical and procedural safeguards in connection with the collection, storage and disclosure of personal information (including SPDI). Our security procedures may warrant that We may occasionally request proof of identity before We disclose personal information to You.

b.   We work to protect the security of Your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information You input in addition to maintaining security of Your information as per the international standards on "Information Technology Security Techniques Information Security Management System-Requirements".

c.    We restrict access to personal information, to Our employees and agents who need to know that information in order to process it for Us, and who are subject to strict contractual confidentiality obligations, and may be disciplined or whose relationship with Us may terminate if they fail to meet these obligations.

d.   No employee or administrator will have knowledge of Your password of Your account on the Site or the App. It is important for You to protect Your account against unauthorized access to Your password and Your mobile phone, as detailed in the ?User Account, Password and Security? section of the Terms. You must be sure to log off from the Site or the App when You have finished use thereof. We do not undertake any liability for any unauthorised use of Your account and password.

e.    If You suspect any unauthorized use of Your account, You must immediately notify Us by sending an email to the contact details indicated in the contact section. You shall be liable to indemnify Us due to any loss suffered by Us due to such unauthorized use of Your account or password.

f.    Under certain circumstances, We shall not be able to take Your prior consent before disclosing Your information in case the information is demanded by government agencies or otherwise mandated under law to obtain SPDI, or during investigation of cyber incidents, prosecution of offences etc.

g.   Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond Our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User, etc.


PharmSeva retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

Even if we delete your Data, including on account of exercise of your right under Clause 10 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.


Data collected under this Privacy Notice is hosted on servers located in India.


We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.

To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with PharmSeva and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.


If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.


Our business changes constantly and our Privacy Notice may also change. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.


When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Tata 1mg as described in this Privacy Notice.

You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the "How to Contact Us" section below.

a.    Right to Access, Review and Modify

b.    Right to Correction

c.    Right to Withdraw Consent

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.


We ask for the following app permissions while onboarding, in order to optimize the experience for you:

a.    Location: It is recommended that you set your location sharing 'Always' as it helps us to show you location specific data like availability of products. You can change this anytime.

b.   Camera: To allow you to take a photo of prescriptions & directly upload it to the app.

c.    Photos/Media/Files: Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device.

d.   SMS: To support automatic OTP confirmation, so that you don't have to enter the authentication code manually.

e.    Receive SMS: This helps us to send you payment related SMS by our payment partner Samaya Technology Pvt. Ltd.

f.    Access Wifi State: This helps us to optimize your experience based on the Wifi?s strength and signals, especially for optimizing video consultations.

g.   Record Audio: To enable video consultations with doctors.

h.   Bluetooth: Bluetooth is used to redirect to bluetooth headset during video consultations.


To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at You may contact us for information on Service Providers, PharmSeva with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 15 Days.